Black Pudding

Shipping

We ship our products generally the same day. 

Please note we cannot deliver to PO Boxes or Rural Delivery areas, or outside the urban town boundary. Please provide accurate delivery address details as we will not be responsible if your order is subsequently delayed by onward couriers due to inaccurate or incorrect delivery address details.

We will provide a tracking number to the email address supplied as confirmation of the dispatch of your order.  Please check the delivery details are right and advise us immediately if incorrect.  

While we ensure is packed  as well as we can  to handle a quick delivery service, lease consider the perishable/edible nature of our products and leave instructions for the courier to leave your order in a cool and safe location if no one will be at home when delivery is made, and to track your order if concerned.  Please note couriers are not able to provide an ‘on-demand or specific delivery time service.

Easily place your order online & opt in for our Click & Collect Options. Prepared & ready same day if ordered before 10am, or if ordered late pm depending on order availability. We will ring you to advise when your order is ready for you to collect.

Collection Monday - Friday 10am - 4pm, Saturday 9am - 2pm. If anything ordered is unavailable, we will give you a call to discuss alternative options.

Return Policy

We have a 7-day return policy, due to the nature of perishable products.  This means you have 7 days after receiving your item to request a return.

To request a product return, you can contact us at: rob@wb.net.nz or contact us on 09-425 9947. If your return is accepted, we will discuss with you the options available which may include: us sending you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without us first agreeing to a return will not be accepted.  Once returned we can finalise the agreed-upon refund.  Some certain types of items cannot be returned, like perishable goods (such as meat), or custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.