Terms of service
In these terms and conditions, “we” “us” and “our” refers to Warkworth Butchery. Your access to and use of all information on this website including the purchase of any product/s is provided subject to the following terms and conditions.
We reserve the right to amend these Terms at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Credit Card Details
For our Online Store, we only use secure payment gateways. Card details are not stored.
We strive to ensure that our products are described as accurately as possible on our website, however, we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect the actual product appearance.
We endeavor to ensure that our product list is current, however, we give no undertaking as to the availability of any product advertised on our website simply due to fluctuating stock levels and demand.
Packaging and postage are an additional charge, calculated at the time of purchase.
When you order from us, we require you to provide: your name, address for delivery, email address, telephone contact, and credit card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
We undertake to accept or reject your order within seven (7) days. Generally, the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.
We cannot deliver to PO Boxes or Rural Delivery areas, or outside the urban town boundary. Please provide accurate delivery address details as we will not be responsible if your order is subsequently delayed by onward couriers due to inaccurate or incorrect delivery address details.
We will provide a tracking number to the email address supplied as confirmation of the dispatch of your order. Please check the delivery details are right and advise us immediately if incorrect.
When ordering, please consider the perishable/edible nature of our products and leave instructions for the courier to leave your order in a cool and safe location if no one will be at home when delivery is made. Please note couriers are not able to provide an ‘on-demand or specific delivery time service.
We have a 7-day return policy, due to the nature of perishable products. This means you have 7 days after receiving your item to request a return.
To request a product return, you can contact us at: email@example.com or contact us on 09-425 9947. If your return is accepted, we will discuss with you the options available which may include: us sending you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without us first agreeing to a return will not be accepted. Once returned we can finalise the agreed-upon refund. Some certain types of items cannot be returned, like perishable goods (such as meat), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.