We have a 7-day return policy, due to the nature of perishable products. This means you have 7 days after receiving your item to request a return.
To request a product return, you can contact us at: firstname.lastname@example.org or contact us on 09-425 9947. If your return is accepted, we will discuss with you the options available which may include: us sending you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without us first agreeing to a return will not be accepted. Once returned we can finalise the agreed-upon refund. Some certain types of items cannot be returned, like perishable goods (such as meat), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.